Privacy policy

Last updated: September 5, 2025

At ORRO (a trading brand of VR Group Limited), we respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our websites (orro-brand.com / orro-brand.co.za / orro-brand.co.uk) or purchase our products.

 

1. Company Information

• Data Controller: VR Group Limited
• Trading Name: ORRO
• Company Registration Number: 137215C
• Registered Office: Isle of Man
• Privacy Contact: privacy@vr-group.co.za

 

2. Information We Collect

We collect the following types of information when you interact with us:

• Personal details: name, email, phone, shipping and billing address.
• Order details: purchase history, returns, and warranty claims.
• Payment details: securely processed by third-party providers (we do not store card information).
• Technical data: cookies, IP address, browser type, and device information.

 

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders.
• Provide customer support and manage returns/warranties.
• Send service updates and, where you’ve consented, relevant marketing.
• Analyze website traffic and improve site performance.

 

4. Sharing of Data

We never sell your personal data. We only share it with trusted partners to provide our services, including:

• Payment processors – for secure transactions.
• Couriers and logistics partners – for order delivery.
• Analytics and marketing tools (e.g. Google Analytics, Facebook Pixel, if enabled).

 

5. Cookies and Analytics

Our websites use Shopify cookies and, where enabled, analytics/marketing cookies to:

• Keep your cart and checkout working smoothly.
• Analyse traffic and improve user experience.
• Deliver personalised marketing, including retargeting ads.

You can manage cookies through your browser settings or our cookie banner (where available).

 

6. Data Retention

We keep your personal data only for as long as necessary to:

• Fulfil your orders and provide services.
• Meet legal, accounting, and tax obligations.
• Resolve disputes and enforce agreements.

If you request deletion, we will remove your data unless retention is required by law.

 

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction or deletion.
• Withdraw consent to marketing.
• Lodge a complaint with your local data protection authority (e.g., Information Commissioner’s Office in the UK).

To exercise your rights, contact us at privacy@vr-group.co.za.

 

8. Security

We apply reasonable technical and organizational measures to protect your data. However, no system can be guaranteed 100% secure.

 

9. International Transfers

As an Isle of Man company serving multiple regions, your data may be transferred outside your country of residence. When this happens, we ensure compliance with applicable data protection laws.

 

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.